Refund policy

Copy and paste this Return and Refund Policy directly into your store's settings box.

Return and Refund Policy

Eligibility for Returns & Exchanges

• Items must be returned within 14 days of the delivery date.

• All clothing must be unworn, unwashed, and in its original condition with all tags and packaging fully intact.

• Promotional, sale, or clearance items are considered final sale and are not eligible for refunds or exchanges.

• Items damaged due to improper washing or handling by the customer will not be accepted.

How to Initiate a Return

• Contact our support team via WhatsApp at +92 332 5003615 or email us at support@sadeez.com.

• Include your order number, the name of the item(s) you wish to return, and a brief reason.

• If you received a defective or incorrect item, please attach clear photos of the issue.

• Our team will review your request and provide the return shipping address within 24-48 hours.

Shipping Costs

• Customers are responsible for their own return shipping costs for standard returns or size exchanges.

• Original shipping fees are non-refundable.

• If Sadeez made an error with your order (e.g., sent the wrong design or a damaged item), we will cover the return shipping costs.

Refund & Processing Time

• Once your returned parcel is received and inspected by our warehouse, we will notify you of the approval or rejection of your return.

• Approved refunds will be processed via Bank Transfer or your original method of payment within 5-7 business days.

• If you prefer, you can opt for a direct exchange or store credit to expedite the process.